Shipping policy

Shipping and payment

Production & Shipping

  • 🇸🇰 Registered/Financial address: LetterMix, Sládkovičova 3, Zlaté Moravce 953 01, Slovakia
  • 🇺🇦 Shipping/Production/Return address: Ukraine, Dnipro, 2a Brativ Piatyhorskykh St.

All products are made to order in Ukraine (Dnipro). Free worldwide shipping — delivery costs are included in the product price.

  • Production time: 3–5 business days (Mon–Fri) after payment confirmation.

  • Shipping methods:

    • Nova Poshta International: 7–14 days to Europe/US (tracking included). https://novaposhta.ua/en/

    • Ukrposhta: 10–21 days worldwide (economy option). https://track.ukrposhta.ua/tracking_EN.html

  • Total delivery time: 10–26 days depending on destination.

Destination Nova Poshta Ukrposhta
Europe 7–14 days 10–18 days
USA/Canada 10–21 days 14–21 days
Other 10–25 days 14–28 days

Note: Customs duties/taxes (if any) are buyer's responsibility. Track your order via provided number.

Payment

  • Credit/Debit Card only (VISA, Mastercard via Hutko, Stripe): Secure online payment in USD/EUR/UAH.

  • No cash on delivery or bank transfers for international orders.

  • Prices include customizing, production, packaging & worldwide shipping.

Returns & Refunds

  • Custom-made products (made to order): Returns accepted only for defects or incorrect items received. Inspect upon receipt & notify within 7 days.

  • Standard stock items: 14-day return policy (unused, original packaging).

  • Refunds issued to original payment method within 10 business days after inspection (shipping costs non-refundable).

Questions? Contact us